大堂吧经理 外地

职位详情

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• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures • 按照部门的规范和程序提供高标准的餐饮服务。 • Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit • 为销售，饮品创新和利润制定部门的规范和程序。 • Communicates to his/her superior any difficulties, guest comments and other relevant information • 与上级领导交流有关疑难，客人意见和其它相关信息。 • Delivers daily briefings and attends other Food and Beverage meetings as scheduled • 召开每日例会和参加计划好的餐饮部会议。 • Delivers prepared training sessions in line with a departmental monthly calender • 按照部们的月度活动日历提供制定的培训课程。 • Prepares for service by ensuring the department’s: • 确保部门的以下各项工作就绪为客人提供服务： o Grooming is impeccable and in accordance with ICHG personal presentation standards o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔 o Equipment is clean o 设备干净 o Equipment is sorted and stored o 设备分类且存放好 o Glassware is polished o 玻璃器皿擦亮 o Requirements for special occasions are ready o 特别活动的要求准备就绪 o Music is on o 放音乐 o Lighting is on o 开灯 o Outlet is ready for service and guest comfort o 酒吧准备就绪为客人提供舒适的服务。 • Carries out effective service by ensuring all staff are aware of their role in: • 确保所有员工了解自己的职责高效的提供服务： o Greeting and seating guests o 迎宾并安排客人就坐 o Explaining and up-selling daily beverage specials o 说明并推销每日的特价饮料 o Processing food orders accurately o 准确的下食品单 o Using trays and tray jacks effectively o 有效的利用托盘和托盘架 o Quickly taking food and beverage orders o 快速的为客人写餐饮订单 o Ensuring payment methods are handled accurately o 确保准确的处理付款方式 o Ensuring working areas are cleaned and re-set quickly o 确保工作区快速的清洁和重新摆放整齐 o Ensuring the bar is clean o 确保吧台干净 o Regularly cleaning ashtrays o 定时清理烟灰缸 o Conversing with Guests in relation to the food and beverage products o 与客人交谈有关的餐饮产品 • Carries out effective beverage service by ensuring: • 通过确保以下内容高效的提供饮品服务： o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations o 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。 o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine o 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒 o Promoting and selling cocktails to guests o 向客人推销鸡尾酒 o Making and presenting cocktails o 调配和装饰鸡尾酒 o Coffee and tea is served hot and in accordance with standard o 按规范提供热的咖啡和茶 • Patron care standards are adhered to by ensuring: • 通过确保以下方面遵守宾客服务规范： o Guests are advised on alcoholic beverages o 给予客人有关酒精饮料的建议 o The strengths of alcohol is advised and guests are advised as to their effect o 告知客人酒精强度，并告诉客人对他们的影响。 o Compliance with legal provisions of local liquor codes o 遵守法律规定和地方酒精饮品条例 o Level of intoxication of guests is assessed and appropriate action taken o 评定客人的醉酒程度并采取必要的措施 o Advise guest on the hotel’s policy of smoking o 通知客人酒店的吸烟规定 o Monitor factors which interfere with the total experience of the guest o 监测影响客人总体体验的各方面工作 • Cellar operations are carried out including: • 酒窖管理包括： o Correct use of refrigeration system o 正确的使用冰箱系统 o Effective operation of the post-mix syrups bulk dispense system o 有效的使用后混合桶装糖浆分装设备 o Operating the beer reticulation system o 使用啤酒过滤裝置 o Adhering to stock control procedures o 遵循存货管理程序 • Take appropriate action to resolve guest complaints • 正确处理客人的投诉。 • Requisition bar items according to bar stocks • 根据酒吧存货量领取酒吧物品。 • Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service • 为酒吧侍应生提供基本的饮料知识和饮料服务的培训。 • Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift • 填写洒酒单并在每班结束后交给餐饮经理。 • Assist the Food and Beverage Manager to source and revie musicians • 协助餐饮经理寻找和审评音乐师。 • Assist to promote the musicians • 协助乐师的推广工作。 • Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager • 设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。 • Works with Superior on manpower planning and management needs • 和上级领导一起进行人力规划和管理需求。 • Works with Superior in the preparation and management of the Department’s budget • 和上级领导一起编制和管理部门预算。

职位要求