全日餐厅领位员 外地

职位详情

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• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: • 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作： o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards o 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。 o Ensure restaurant operating equipment is clean and in working order o 确保餐厅运营设备的清洁并正常工作。 o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy o 按照酒店的规定保持工服和个人仪表的高标准。 o Welcoming guests to the Restaurant, by using the Restaurant name o 迎客人光临餐厅，使用餐厅的名称。 o Inquiring if they have a reservation and noting it in the reservation book if they do o 询问客人是否有预订，如有预定在预订册上做记录。 o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book o 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。 o Being attentive to guest requests o 周到的满足客人要求。 • Escort guests to their preferred table or reserved table and seat guests according to restaurant standards • 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。 • Take telephone bookings and document in the Reservation book according to restaurant standards • 接听电话订位并按餐厅的规范在预订冊上记录。 • Train wait staff and bus staff in hostess standards • 按领位员的标准培训员工。 • Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor • 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。 • Maintain responsibility of cleanliness of hostess stations • 保持迎宾台的清洁。 • Maintain responsibility of cleanliness of all menus and drink menus • 保持所有菜单和饮料单的清洁。 • Assist with beverage service • 协助饮料服务。 • Assist with food service • 协助食品服务。 • Maintain detailed knowledge of menu, including daily specials • 对菜单有具体的了解，包括每日特价。 • Ensure tables are cleared quietly and efficiently • 确保迅速且高效的清理餐桌。 • Carry food and beverage trays in a safe manner to minimize breakages • 安全的举餐盘使破损将到最低。 • Complete dockets accurately and clearly • 准确和清楚的填写收据。 • Maintain current information on all general activities of the hotel • 了解当前酒店所有的活动。 • Provide leadership and direction for all staff while on duty by offering professional skills and leading by example. 通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。 • Being aware of potential highs and lows in the business. 了解生意潜在的增长或减低的态势。 • Identify and communicate potential sales leads to manager. 能够意识到潜在的销售并向经理汇报。

职位要求