客房服务员 外地

职位详情

意见反馈

• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures • 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 • Replenishes guest supplies • 补充客用品。 • Ensures guest services specified by superiors and guests requests are promptly and courteously met • 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 • Reports damage or malfunction in hotel rooms to superior • 向上级汇报酒店客房内的损坏或故障情况。 • Maintains equipment in proper state of cleanliness and repair • 保证设备的清洁和修缮。 • Maintains a section room report • 完成区域客房报告。 • Maintains a daily room checklist • 完成每日客房检查工作单。 • Meets with superior and takes on daily assigned tasks • 与上级会面并承担每日分配的任务。 • Reports and submits lost and found articles to superior immediately • 及时向上级汇报和上交与客人遗失物品。 • Report guest complaints to superior immediately • 及时向上级汇报客人的投诉。 • Reports unusual behavior/activities on floors to supervisor • 向上级汇报楼层里的反常行为和活动。 • Records room status in allocated section accurately • 准确记录在划定的区域内的房间情况。 • Complies with hotel’s health, safety and hygiene policy • 遵守酒店的健康、安全和卫生政策。 • Adheres to personal grooming and hygiene standards • 保持个人仪容和卫生标准。 • Attends meetings and training sessions as required • 按要求参加会议和培训活动。 • Creates and maintains floral arrangements • 制作并保持插花。 • Carry out valet services when required including delivery of linen or processing laundry orders • 如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。

职位要求