客房协调员文员 外地

职位详情

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• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction • 确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意。 • Receives, records, and distributes various reports • 接收 、记录并分发各种报告 • Receives, records, and transmits guest requests accurately • 准确接听 、记录并传达客人的请求 • Responsible for entering accurate room status into computer daily and investigate discrepancies • 负责每天将客房情况准确的输入电脑并调查各种异常情况 • Maintains and update administrative data • 保持和更新管理数据 • Maintains working area and equipment in a proper state of cleanliness and repair • 确保工作区域和设备得到良好的清洁和修缮 • Report guest complaints to Executive Housekeeper or delegate immediately • 及时向行政管家或其代理人汇报客人的投诉情况 • Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards • 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准 • Attends meetings and training sessions as required • 按要求参加会议和培训活动 • Is multi-skilled as a Room Attendant as well as other areas of Housekeeping • 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才 • Adheres to Housekeeping standards and procedures and enforces same • 遵守并执行客房部的各项标准和工作程序

职位要求