客房部主管楼层 外地

职位详情

意见反馈

• Supervise the implementation of housekeeping standards and procedures in relation to: • 监督客房部各项标准和工作程序的执行 ： o Bedroom service o 臥室服务 o Bathroom service o 卫生间服务 o Valet service o 洗衣服务 o Cleaning service o 清洁服务 o Linen maintenance o 布巾维护 • Recommended changes to these standards and training needs on an ongoing basis • 就这些标准和培训需求提供持续性的改进建议。 • Maintain a current and thorough knowledge of all housekeeping systems • 对客房部所有系统有最新和完整的知识。 • Open and close the shift and ensure effective shift hand over • 负责管理接班和交班工作，以确保交接班过程的有效进行 。 • Distribution and collection of keys • 分发和收集钥匙。 • Management of all incoming and outgoing calls • 管理所有的呼入和呼出电话。 • Solve employee grievances • 解决员工受到的不公正待遇问题。 • Perform Room allocations • 分配客房 • Perform Room inspections • 检查客房 • Prioritise arrival rooms • 排列抵店客人客房的优先顺序。 • Liaise with Front Office for guest and hotel requirements • 配合前台满足酒店和客人的要求。 • Ensure guest valet is processed and delivered in a timely manner • 确保及时为客人提供洗衣服务并送还。 • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) • 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 • Manage all special requests made by guests • 处理客人所有的特殊要求。 • Ensure consistency within the department • 确保部门内工作的一致性。 • Management of lost property for the hotel • 管理酒店的遗失财物。 • Ensure you have complete knowledge of room types, layouts and facilities • 确保具有客房类型，设计和设施的全面知识。 • Manage storage areas • 管理仓库 • Maintain adequate stock levels • 保存充足的用品存货。 • Complete stock takes as required • 按要求完成库存盘点工作。 • Maintain stock levels • 维持存货水平 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 进行交接班说明，确保了解酒店的工作和运营需求。 • Works with Superior and Human Resources on manpower planning and management needs • 与上级领导和人力资源部一起进行人力规划和管理需求。 • Works with Superior Director of Finance in the preparation and management of the Department’s budget. • 与上级领导和财务总监一起编制和管理部门预算。

职位要求