宾客服务中心接待员 外地

职位详情

意见反馈

• Process all incoming and outgoing calls accurately and courteously. • 正确并礼貌地处理所有打进和打出酒店的。 • Records and controls accurately wake up calls. • 准确记录并管理叫早服务。 • Pages guests in co-operation with concerned department. • 与相关部门合作,对客人进行呼叫。 • Records all entries on traffic sheets. • 将所有条目记录到电话单上。 • Assists guests with international calls and directory queries. • 协助客人处理国际长途和号码查询。 • Calls guests by name whenever possible. • 尽量称呼客人的姓名。 • Pages staff member when requested • 如有需要,对工作人员进行呼叫。 • Abides by principles of guest privacy. • 遵守保护客人隐私的原则。 • Handles guests needs or requests and reports complaints to the Telephone Supervisor. • 满足客人的需要或请求,并向总机主管汇报投诉情况 。 • Report on Logbook daily. • 每日记下工作日志。 • Bill call costs. • 提供电话费单据 。 • Aware of local telephone listings and frequently dialed numbers • 熟悉当地电话表以及常拨号码。 • Strictly abides by standards policies and procedures governing cases of emergency such as fire。 Bomb scare and other critical situation. • 严格遵守处理紧急事件,如火灾、炸弹威胁和其它危机的标准政策和工作程序。 • Advises defects on switchboard equipment to supervisor. • 向主管汇报总机设各出现的问题。 • Maintains a clean work environment • 保持工作环境的清洁。 • Attends to all guest queries and requests promptly. • 及时处理客人的所有问询和要求。 • Maintains detailed knowledge of the Hotel’s fire, life and safety system • 熟知酒店的消防、救生和安全系统。 • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard • 熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。 • Maintain hotel information. • 保管酒店相关信息。 • Perform other duties as assigned by superior. • 完成上级分派的其他任务。

职位要求