宾客关系主任 外地

职位详情

意见反馈

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure • 确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度 • Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service • 确保优悦会会员始终得到全部优惠，常客和其它贵宾也得到特别关照 • Inspects all VIP rooms prior to arrival • 在贵宾到达前对贵宾房进行检查 • Greet VIP guests personally • 亲自迎接贵宾 • Oversee maintenance of efficient repeat guest history system • 对高效的常客客史档案系统维护实施监管 • Promote Inter-Hotel sales and in-house facilities • 促进店际销售及完善内部设施 • Perform such functions as to include but not be limited to: • 行使下列功能，包括但不仅限于： o Priority Club and regular guest welcome letters o 向优悦会会员和常客致欢迎信 o Solicitation of Priority Club applications o 发展优悦会会员 o Attending to special requests by guests o 回应客人提出的特别要求 • Develop and implement guest telephone contact systems • 开发和应用客人电话联系系统 • Handle guest complaints and refer them as necessary, follows up on corrective action • 处理客人投诉，如有必要则将其提交给有关部门，并对纠正措施进行跟进 • Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery • 计划并参加优悦会和贵宾的定期鸡尾酒会和社会活动，以便进一步提高服务质量 • Revie lists for all arrivals and VIPs to check room allocations, amenities, and special requests • 查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请 • Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction • 确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度 • Perform other duties as assigned by superior. • 完成上级分派的其他任务。

职位要求